Delete Your JBTrack Account

How to request deletion

Send an email to jbtrack-privacy@novyxsoftware.com with the subject line "Account Deletion Request" from the email address associated with your JBTrack account. To protect your data, we can only process requests sent from the account's registered email address, or we may ask you to verify ownership.

What happens next

1. We will confirm receipt of your request within 3 business days.
2. Your account and personal data will be deleted within 30 days of verification.
3. You will receive a confirmation email once deletion is complete.

What is deleted

• Your account credentials and profile (name, email, phone number)
• Your personal content: tasks, time entries, photos, signatures, and files you uploaded
• Your location history and device data

What we retain

• Billing and transaction records, retained as required by tax and accounting law (typically 7 years)
• Data belonging to your company workspace that other users own or need — if you are a member of a company account administered by someone else, content shared into that workspace may be retained under the company administrator's control; your personal identifiers are removed from it
• Records of the deletion request itself, for compliance purposes

Partial deletion

If you want to delete specific data without closing your account (for example, location history or uploaded photos), email us at jbtrack-privacy@novyxsoftware.com and describe what you want removed.

Questions? See our Privacy Policy or contact jbtrack-privacy@novyxsoftware.com.